TERMS AND CONDITIONS OF THE ONLINE STORE
§1. DEFINITIONS
Seller / Service Provider / Administrator / Hosting Provider – FEYA Spółka z o.o.
Ul. Gołuchowska 5 m46
01-485 Warszawa
NIP: 5223303881
Online Store / Store – an online store available at myneurographica.com and its subpages, through which the Customer may place Orders and purchase Digital Content or Services.
Price – the amount expressed in monetary units that the Customer is required to pay for Digital Content or a Service.
Proof of Purchase – an invoice, receipt or other proof confirming the sale of Digital Content or a Service.
Business Day – a day from Monday to Friday excluding public holidays.
Order Form – an interactive form available on the Store’s website enabling the Customer to place an Order.
Customer / User – a natural person, legal entity or organizational unit with legal capacity that enters into or intends to enter into an agreement with the Seller.
Subscription – a paid digital service providing time-limited access to Digital Content or Services.
Compatibility – the ability of Digital Content to function with hardware/software without modification.
Online Consultation – a service provided via electronic communication (phone or webinar tools).
Consumer – a natural person acting outside their business activity.
Account – a user account enabling access to purchased Digital Content or Services.
Newsletter – an electronic service allowing users to receive updates, offers and information via email.
Payment Operator – external payment providers (e.g. PayPal, online transfers).
Entrepreneur – a person or entity conducting business activity.
Terms and Conditions – this document.
Sales Agreement – agreement concluded between Seller and Customer via the Store.
Distance Contract – contract concluded without physical presence of parties.
Electronic Service – service provided electronically via the Store.
Digital Content – data in digital form such as ebooks, videos, courses.
Order – a declaration of intent to conclude a contract.
Payment – transfer of funds using available payment methods.
System – IT infrastructure enabling data processing and communication.
Digital Environment – hardware/software used by Customer.
License Agreement – rules governing use of Digital Content.
Content – any information provided by users.
Illegal Content – content not compliant with EU or national law.
§2. GENERAL PROVISIONS
The Seller provides the Store at myneurographica.com
Contact:
Email: hello@myneurographica.com
Use of the Store requires acceptance of these Terms.
The Customer agrees to:
– comply with laws and these Terms
– not provide unlawful content
– use content only for personal use
– not distribute spam
All materials are protected by intellectual property law.
§3. ELECTRONIC SERVICES
Services include:
– presenting products
– enabling purchases
– account management
– newsletter
– communication tools
Account registration requires providing email and password.
The agreement for account is indefinite and may be terminated anytime.
Order fulfillment time is up to 1 business day from the moment of payment confirmation.
§4. TECHNICAL REQUIREMENTS
– internet access
– updated browser
– email account
– ability to open files (PDF etc.)
§5. ORDER PROCESS
To place an order:
– add product to cart
– fill in details
– choose payment method
– accept Terms
– confirm purchase
The contract is concluded upon email confirmation.
§6. PRICES
Prices are gross and include taxes.
§7. PAYMENT METHODS
– bank transfer
– online payment
– PayPal
– BLIK
§8. DELIVERY OF DIGITAL CONTENT
Delivery is electronic via:
– email link
– user account
Access is granted after payment.
§9. LICENSE
Customer may use Digital Content for personal use only.
Resale or sharing is prohibited.
§10. RIGHT OF WITHDRAWAL (DIGITAL CONTENT)
Consumer may withdraw within 14 days unless:
– access was granted with consent
– content was downloaded
§11. RIGHT OF WITHDRAWAL (SERVICES)
Withdrawal possible unless service fully performed.
§12. COMPLAINTS
Complaints can be submitted via email.
Seller responds within 14 days.
§13. REVIEWS
Reviews must be truthful and based on actual use.
Fake or misleading reviews are prohibited.
§14. DSA REGULATIONS
Users may report illegal content.
Seller may remove or restrict content.
§15. DATA PROTECTION
Personal data processed in accordance with GDPR.
Customer has rights to access, modify and delete data.
§16. DISPUTE RESOLUTION
Consumer may use out-of-court dispute resolution.
§17. FINAL PROVISIONS
Polish law applies.
Terms may be updated.